A: Unfortunately, we are not able to modify or add products to an existing order.
FARMASI GENERAL FREQUENTLY ASKED QUESTIONS
A: You can change the address on an order if it’s within two hours of the order being placed.
A: To return an order call Customer Service
A: Refunds typically take 24 to 48 hours to process. In some cases, 5-7 business days depending on your financial institution.
A: Create a ticket or call in to the customer service department. Once your case has been created, we can replace your order or process a refund.
A: Your replacement order will be in the Back Office under the ‘orders’ tab.
A: To request a replacement order for orders that are not reflecting an updated tracking status, we must wait a period of 15 business days before we can send a replacement order.
A: This happens when we have not received confirmation of your payment method.
A: Standard shipping is expected to take anywhere from 5-7 business days. Expedited shipping is expected to take 2-3 business days. (APO addresses and Puerto Rico shipping times may vary)
A: You may contact Customer Service by calling 91346090
A: You can select any incentives available to you under the ‘Promotions’ tab during checkout.
A: We are sorry to hear you received the incorrect order. Please contact our Customer Service team to process a replacement. We will need the original order number and a copy of the packing invoice received inside the order.