{"id":11415,"date":"2021-05-17T09:11:06","date_gmt":"2021-05-17T09:11:06","guid":{"rendered":"https:\/\/lemonjo.com\/farmasi\/?page_id=11415"},"modified":"2022-01-24T17:53:49","modified_gmt":"2022-01-24T13:53:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/farmasi-gcc.com\/ar\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row el_class=”margin-top-70″][vc_column][vc_custom_heading text=”FARMASI GENERAL FREQUENTLY ASKED QUESTIONS” use_theme_fonts=”yes” el_class=”margin-bottom-50″][vc_tta_accordion][vc_tta_section title=”Q: CAN I MODIFY AN EXISTING ORDER?” tab_id=”1621243179495-8d1091df-1987″][vc_column_text]A: Unfortunately, we are not able to modify or add products to an existing order.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Q: CAN I CHANGE MY ADDRESS ON AN EXISTING ORDER?” tab_id=”1621243371940-771154b9-778e”][vc_column_text]A: You can change the address on an order if it\u2019s within two hours of the order being placed.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Q: HOW DO I RETURN PRODUCTS AND GET A REFUND?” tab_id=”1621243521286-d3467134-7367″][vc_column_text]A: To return an order call Customer Service[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Q: HOW LONG DOES IT TAKE TO RECEIVE A REFUND?” tab_id=”1621243550735-1f881d59-aa73″][vc_column_text]A: Refunds typically take 24 to 48 hours to process. In some cases, 5-7 business days depending on your financial institution.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Q: MY ORDER WAS DAMAGED. HOW DO I REPLACE THE ORDER?” tab_id=”1621243574889-b08649c1-5eb4″][vc_column_text]A: Create a ticket or call in to the customer service department. Once your case has been created, we can replace your order or process a refund.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Q: WHERE CAN I SEE A REPLACEMENT ORDER?” tab_id=”1621243695776-8dddbbd3-b649″][vc_column_text]A: Your replacement order will be in the Back Office under the \u2018orders\u2019 tab.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Q: MY TRACKING INFORMATION IS SHOWING \u201cPRE-SHIPMENT\u201d. HOW DO I GO ABOUT RECEIVING A REPLACEMENT ORDER?” tab_id=”1621243712499-ed5eec54-789e”][vc_column_text]A: To request a replacement order for orders that are not reflecting an updated tracking status, we must wait a period of 15 business days before we can send a replacement order.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Q: I HAVE PAID FOR MY ORDER, BUT THE STATUS IS \u201cPAYMENT CONFIRMATION PENDING\u201d. WHAT DOES THIS MEAN?” tab_id=”1621243729470-4a8f5edc-4ea8″][vc_column_text]A: This happens when we have not received confirmation of your payment method.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Q: WHEN CAN I EXPECT TO RECEIVE MY ORDER?” tab_id=”1621243748389-4935cd3e-8ca6″][vc_column_text]A: Standard shipping is expected to take anywhere from 5-7 business days. Expedited shipping is expected to take 2-3 business days. (APO addresses and Puerto Rico shipping times may vary)[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Q: HOW DO I CONTACT CUSTOMER SERVICE?” tab_id=”1621243831155-74d48c10-3502″][vc_column_text]A: You may contact Customer Service by calling 91346090[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Q: HOW DO I REDEEM AN INCENTIVE OR PROMOTION?” tab_id=”1621243883023-c11b59cb-1c2a”][vc_column_text]A: You can select any incentives available to you under the \u2018Promotions\u2019 tab during checkout.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Q: I RECEIVED AN ORDER THAT BELONGS TO ANOTHER CUSTOMER. WHAT SHOULD I DO WITH THIS ORDER?” tab_id=”1621243902152-a37c7d82-fed0″][vc_column_text]A: We are sorry to hear you received the incorrect order. Please contact our Customer Service team to process a replacement. We will need the original order number and a copy of the packing invoice received inside the order.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row el_class=”margin-bottom-70 margin-top-50″][vc_column][vc_custom_heading text=”Beauty Influencer FAQ” use_theme_fonts=”yes” el_class=”margin-bottom-50″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row el_class=”margin-top-70″][vc_column][vc_custom_heading text=”FARMASI GENERAL FREQUENTLY ASKED QUESTIONS” use_theme_fonts=”yes” el_class=”margin-bottom-50″][vc_tta_accordion][vc_tta_section title=”Q: CAN I MODIFY AN EXISTING ORDER?” tab_id=”1621243179495-8d1091df-1987″][vc_column_text]A: Unfortunately, we are not able to modify or add products to an existing order.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Q: CAN I CHANGE MY ADDRESS ON AN EXISTING ORDER?” tab_id=”1621243371940-771154b9-778e”][vc_column_text]A: You can change the address on an order if it\u2019s within two hours […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11415","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/farmasi-gcc.com\/ar\/wp-json\/wp\/v2\/pages\/11415","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/farmasi-gcc.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/farmasi-gcc.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/farmasi-gcc.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/farmasi-gcc.com\/ar\/wp-json\/wp\/v2\/comments?post=11415"}],"version-history":[{"count":6,"href":"https:\/\/farmasi-gcc.com\/ar\/wp-json\/wp\/v2\/pages\/11415\/revisions"}],"predecessor-version":[{"id":13515,"href":"https:\/\/farmasi-gcc.com\/ar\/wp-json\/wp\/v2\/pages\/11415\/revisions\/13515"}],"wp:attachment":[{"href":"https:\/\/farmasi-gcc.com\/ar\/wp-json\/wp\/v2\/media?parent=11415"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}